Shipping policy

At Glourjaa, we are committed to delivering your orders safely, securely, and on time. We understand that a smooth shopping experience does not end at checkout, which is why we take special care in processing, packing, and shipping every order placed through our online store.

Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing it. Orders are generally processed within 1–3 business days. During weekends, public holidays, festive seasons, or promotional periods, processing may take slightly longer due to increased order volumes.

After your order has been shipped, you will receive a shipping confirmation with tracking details, wherever tracking is available. Please ensure that your name, delivery address, mobile number, and other contact details are entered correctly during checkout to avoid delays.

Shipping & Delivery

We offer delivery services across India through reliable courier and logistics partners. Estimated delivery time may vary depending on your location, courier availability, weather conditions, public holidays, and other unforeseen circumstances.

Most orders are expected to arrive within approximately 3–7 business days after dispatch. Deliveries to remote or non-serviceable areas may require additional time.

Please note that delivery timelines are estimates and are not guaranteed. Once an order has been handed over to the courier partner, delays caused by the courier, weather, transportation disruptions, or other circumstances beyond our control may occur.

Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase. Free shipping offers, when available, will be clearly mentioned on the website and may be subject to minimum order value or other promotional conditions.

Order Tracking

Once your order is dispatched, you may receive tracking information through your registered mobile number or email address. You can use the tracking details provided by the courier partner to check your shipment status.

If your tracking information does not update immediately, please allow some time for the courier system to register the shipment movement.

Delivery Issues

Please make sure someone is available at the delivery address to receive the package. If a delivery attempt is unsuccessful due to an incorrect address, unavailable recipient, or other customer-related reason, the courier partner may make another delivery attempt or return the package to us.

If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible with relevant photographs and order details so our team can review the issue.

For any shipping-related questions, please contact the Glourjaa Customer Support Team with your order number. We will be happy to assist you with your shipment and provide the available information regarding your order.

Glourjaa reserves the right to update this Shipping Policy whenever necessary. Any changes will be published on this page.